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Updated 17 April 2013

Airport and Flight Information

 

 

Airport Information

Baggage Allowances & Info

Special Services

Cape Town

Frankfurt AM

Windhoek International

Windhoek Eros

 

 

Luggage Allowance

Free Allowances

Hand Luggage

Special Luggage

Lost Luggage

 

Disabled Passengers

Pregnant Passengers

Unaccompanied Minors

Airport Lounges

 

 

Ticket Reservations

Notes

 

Fares and Reservations

Seat Reservations

Reconfirmation of Flight Ticket

Non-Smoking Flights

Tips For a Pleasant Flight

Use of Electronic Appliances

 

 

Cape Town Airport

Cape Town International Airport is South Africa's second largest airport and a prime tourism gateway. The Western Cape is one of South Africa's major tourist destinations, and Cape Town International Airport prides itself on the role it plays in the region. The airport is often the visitor's first encounter with South Africa, and the airports company of South Africa strives to achieve and maintain world-class levels of service excellence.

 

Check-In Times

 

Check-In Counters For Air Namibia:

 

Domestic

Africa Region

Long-Haul

► 1hrs  prior to departure

► 2 hrs prior to departure

► 3hrs  prior to departure

Terminal 1, Counters 31 - 35

 

  Cape Town Airport Map

  Baggage Info 

 

 

Frankfurt AM Airport

Getting to and from FRA Airport by Train
FRA Aiport has 2 railway stations - all S-Bahn commuter trains and regional trains arrive in Terminal 1, Level 1 and long-distance trains arrive at the Long-distance Train Station, which is situated right next to Terminal 1 in walking distance from your Air Namibia Check-in Counter.

Getting to and from FRA Airport by Car

Terminal 1
Coming from the highways A3 and A5 or federal road B43, follow the signs to "Terminal 1". In Area A (route to Arrivals), there are entrances directly to the underground garage ("P 1") and to multi-story car park ("P 2" and "P 3"). In Area C there are further entrances to the underground garage ("P4") and to the parking garage ("P5").

Underground and parking garages are open 24 hours a day. Vehicles are permitted to stop right outside terminals for short periods of time (about 15 minutes) only. It is therefore better and more comfortable to go straight to the parking garage There are weather-protected, well signposted footpaths from all parking garages to terminal 1.

Note that entrances to parking garages are 2.1 meters (6'10") in height.

Further details on parking at the airport can be obtained by telephone at any time: Tel. +49 (0) 69 690 78888.

 

Making your way to the Gate
The check-in staff will advise you of the gate number of your flight. Should a change have become necessary at short notice, you will receive up-to-date information on the information boards and screens which are situated all over the terminal. Please proceed to the gate area one hour before departure. For Air Namibia Business class passengers the Lufthansa Business class lounges are available, which are situated in close proximity to your departure gate.

 

Check-In Times

 

Check-In Counters For Air Namibia:

 

Domestic

Africa Region

Long-Haul

► 1hrs  prior to departure

► 2 hrs prior to departure

► 3hrs  prior to departure

Terminal 2, Hall D, Counters 880 - 889

 

  Frankfurt Airport Map 

  Baggage Info 

 

 

Namibia-1on1 Online Shop
 
 

 

Johannesburg Airport

O.R Tambo International Airport (ORTIA) is the air transport hub of Southern Africa, catering for over 11 million passengers each year. With more than 18 000 people employed by various companies at O.R. Tambo International Airport plays a vital role in the city's and Gauteng province's economy and boasts an impressive infrastructure that has expanded by thousands of square metres from its modest origins.

 

Check-In Times

  Check-In Counters For Air Namibia:  

Domestic

Africa Region

Long-Haul

► 1hrs  prior to departure

► 2 hrs prior to departure

► 3hrs  prior to departure

Terminal 6, International Departures

Level 1, Counters 21 - 30 

  Johannesburg Airport Map 

  Baggage Info 

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Windhoek Airport ( Hosea Kutako International)

Windhoek HOSEA KUTAKO International Airport is situated 42 km east of Windhoek. Shuttles, taxis and car rental agencies provide transportation to the city centre from HKI Airport. Journey time is 30 minutes.

The airport is situated 45 km to the east of Windhoek at an altitude of about 1 719 m above Sea Level.

HKI has one terminal which provides facilities for travellers such as a bank, post office, international telephone call and fax facility, a restaurant and bar, and a duty-free shop, car rentals, shops, taxis and buses during airport hours.

 

Check-In Times

     

Domestic

Africa Region

Long-Haul

► 1hrs  prior to departure

► 2 hrs prior to departure

► 3hrs  prior to departure

  Windhoek Airport Map 

  Baggage Info 

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  Note:   The minimum connecting time between Hosea Kutako International Airport (WDH) and Eros Airport (ERS) is 3 hours.

 

 

Windhoek Eros Airport

Windhoek also has a smaller airport, the Eros Municipal Airport, which is the operational base for Air Namibia's domestic flights. It is located 5 km south of the Windhoek city centre. The distance between Hosea Kutako International Airport and Eros Airport is 45 km. Taxis and shuttles, as well as Car rentals are readily available.  A Restaurant is available during airport hours

 

Check-In Times

     

Domestic

Africa Region

Long-Haul

► 1hrs  prior to departure

► 2 hrs prior to departure

► 3hrs  prior to departure

 

  Baggage Info 

 

 Note:   The minimum connecting time between Hosea Kutako International Airport (WDH) and Eros Airport (ERS) is 3 hours.

 

 

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 Airport Lounges:

At all international airports AIR NAMIBIA passengers travelling Business Class will have access to our generous Lounges. In Frankfurt passengers are invited to make use of the Lufthansa Business Class lounge and in London Gatwick, passengers are invited to the Aviance Business Lounge

 

In Johannesburg and Cape Town passengers are welcome to make use of the British Airways Business Class Lounge. Business Class Passengers in Windhoek are welcome to enjoy the hospitality of the Oshoto Business Class lounge at Hosea Kutako Airport.

 


 Fares & Reservations:
For fare information contact Air Namibia sales offices or your travel agent. There are special fares for different seasons with varying conditions. Group fares are also available.

Ticketing
You may purchase Air Namibia tickets from any of our sales outlets. If your travel plans change, please confirm your reservation. Failure to cancel a confirmed booking will result in automatic cancellation of your entire itinerary. A no-show penalty or rebooking fee may apply.

Refunds
Ticket refunds may be obtained for some unused coupons of refundable tickets. Submit all refunds request to the agent who issued the ticket. To obtain a refund please ensure that the ticket is refundable. Submit the unused coupon (or PTA) along with your request to the agent. In most cases a penalty or administrative charges will apply.

Rail & Fly
Rail & Fly is a feeder service offered  by  AIR NAMIBIA  in  conjunction  with the German rail service (Deutsche Bahn AG) which can be purchased in combination with your intercontinental air ticket and facilitates travel between Frankfurt Airport   and   all  destinations  in Germany served by Deutsche Bahn. There is an option of first class or second class travel on DB. Please note that the Rail & Fly option has to be requested on booking of your ticket. This option cannot be added once the ticket has been issued.

 

Reconfirmation of Flight Arrangements:
We recommend passengers to reconfirm flights 72 hours prior to departure. Reconfirmations can be made at your nearest

AIR NAMIBIA office.

 

 Seat Reservations:

All passengers travelling Business Class as well as individual passengers travelling Economy Class can reserve a requested seat when booking their flights.

Seat reservations can be done within 5 months or 72 hours prior to your intended departure date. For details please contact your closest travel agent or AIR NAMIBIA booking office.

Please note that seat reservations are done without any obligation on the part of AIR NAMIBIA. For security reasons, all seats at the Emergency Exits are only booked, at the time of check-in and cannot be booked ahead of time.

 

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 Your Baggage:
Luggage Allowances and Free Luggage
We allow per passenger, 20 kg for Economy Class and 30 kg for Business Class passengers. Infants not occupying a seat are entitled to a free baggage allowance of 10 kg.

Hand Luggage
In Economy Class one piece of hand luggage not exceeding (55x40x20 cm) or 7 kg is allowed.
In Business Class each passenger is only allowed one piece of hand luggage (except ex LGW). This is imposed by the airport authority for security reason.

At certain International Airports a Luggage frame is available to check the admissible size of hand luggage. Passengers that are in possession of oversized luggage are requested to check in these luggage items at the check in counters. Please check your hand luggage size beforehand, and if necessary check it in with your other luggage.

Special Luggage
AIR NAMIBIA offers it passengers the transport of one Golf-bag of up to 15 kg, or one rifle case for hunters not exceeding 10 kg. We kindly request our passengers to notify us of any Special Luggage that they will carry.     more 

Lost Luggage
In the unlikely event that your luggage should not reach its intended destination, report this immediately at the "Lost & Found" counter of your destination airport.

 

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 Services for Disabled Passengers:

At the Airport

AIR NAMIBIA transports essential support equipment for passengers with reduced mobility, such as wheelchairs and prosthetic devices at no additional cost. The same applies to medication which may be required during your holiday.

Most airports offer a baggage service which should be booked in advance with the relevant airport authority. Please submit information at the time of reservation if you require special
assistance and if you suffer from a specific medical condition, so that you will receive preferential service. Air Namibia can provide wheelchairs on request.

 

On Board

On board our aircraft are special seats for passengers with reduced mobility. Should you be dependant on taking medication during the flight, please ensure that these are within easy reach in your hand luggage. If you need injections during the flight, please do not hesitate to approach the Flight Senior Officer (FSO) for assistance.

A special brochure is available from Frankfurt AM Airport with useful information for passengers needing special assistance.
Please contact Tel. +49 (0) 69 - 69 07 05 54

Please note that on flights within southern Africa conditions might vary, and aircraft capable of safely transporting wheelchair passengers might not be possible.

For more Information please contact your nearest booking office and inform us of the special assistance you might require, so that we can assist with the necessary arrangements.

 


Pregnant Passengers

To ensure mother and bays well being please adhere to our following international regulations: up to the 32nd week of pregnancy travel on AIR NAMIBIA is possible, we do ask for you understanding however that we have to insist on a doctors certificate indicating your ability to travel by air. This certificate may not be older than 7 days. Travel on AIR NAMIBIA after the 32nd week of pregnancy is not possible.

 

Unaccompanied Minors

We will gladly look after our young and sometimes unaccompanied passengers. This free service offers you reliable assistance for children between the ages of 6 - 11 years. Please provide us with name, address and telephone number of the person picking your child up at its destination at the time of booking.

Your child will be met by one of our employees at the check in counter or the play room and escorted through passport control and into the aircraft. On board our cabin crew will provide toys, a separate menu as well as a special entertainment package to ensure the comfort and well being of your child. At the destination we will escort your child through passport control and to the person picking him/her up.

 

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 Use of electronic appliances on board:

For safety reasons the use of the following electronic appliances are not permitted during flights onboard AIR NAMIBIA.

Mobile telephones
World-wide radio receivers
Satellite receivers of any kind
wireless Microphones
Walkie-talkies

portable television sets
remote controlled toys

 

During the flight, after the 'Fasten Seatbelt" signs have been extinguished, the following appliances are allowed.

 

CD- and Minidisk-Player
DAT-Recorder
Laptop-Computer with/without CD-ROM drive
Walkman
Tape recorder
Game Boys
Video camera/Camcorder
Calculators

Electric shavers

 

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 Tips for a pleasant flying experience:

Please keep all your travel documents (tickets, passport etc.) within easy reach, as well as your travel insurance documentation.

Each flight between Europe and southern Africa will be a pleasant one aboard AIR NAMIBIA. Shortly after departure we will serve dinner, thereafter the cabin lights will be dimmed for the nightlight. Would you like some entertainment, our extensive Video and Audio program is available for all passengers.

For a relaxing flight we advise against tight clothing and to keep a warm piece of clothing at hand. Some people might find the temperatures on board rather cold.

We do encourage passengers to move around in the aeroplane. A short walk every hour up and down the aisles will ensure adequate circulation.

We would also like to offer the following hints and exercises to ensure a pleasant flight.

Whilst seated alternating lift your toes and your heals then curl your toes as if to "grab" an object with your toes. Pinch a pillow between your knees and repeatedly press your thighs together. By doing this you are exercising muscles of the lower extremities and loin area, thereby ensuring a good circulation. For further Information and tips please consult your in-flight magazine the "Flamingo".

As the air on board is relatively dry, ensure your liquid intake is higher than normal. Also take note that alcoholic drinks and coffee tend to act as a diuretic, thereby lowering the bodies water reserves. To limit the drying out of mucus membranes in your nose, make use of a saline solution based nasal spray.

 

 Non-smoking flights:
In line with most airline policies, and upon request of most of our passengers, all AIR NAMIBIA flights are strictly no smoking. We thank you for your understanding.

AIR NAMIBIA'S top priority is to ensure that your stay onboard with us will be a pleasant and memorable one.

 

  Namibia Time:

Summer Time begins 1st Sunday in September = GMT+2

Winter Time begins 1st Sunday in April = GMT+1

 

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Air Namibia Timetable