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Note that entrances to parking garages are 2.1 meters (6'10") in height.
Further details on parking at the airport can be obtained by
telephone at any time: Tel. +49 (0) 69 690 78888.
Making your way to the Gate
The check-in staff will advise you of the gate number of your flight.
Should a change have become necessary at short notice, you will receive
up-to-date information on the information boards and screens which are
situated all over the terminal. Please proceed to the gate area one hour
before departure. For Air Namibia Business class passengers the
Lufthansa Business class lounges are available, which are situated in
close proximity to your departure gate.
Check-In Counters For Air Namibia: Terminal 1, Level 2, departure hall B, Counter No.
671 - 678
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Check-In Times:
Domestic
Africa Region
Long-Haul |
► 1hrs prior to
departure
► 2 hrs prior to departure
► 3hrs prior to departure |
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Airport London Gatwick (LGW)
Gatwick is situated south of London near to Croydon. Air Namibia Flights are
processed through the North Terminal.
Gatwick Express National Express
Check-In Counters For Air Namibia:
North Terminal, Zone A, Level 1, departure hall A, Counter No. changes
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Check-In Times:
Domestic
Africa Region
Long-Haul |
► 1hrs prior to
departure
► 2 hrs prior to departure
► 3hrs prior to departure |
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Airport Johannesburg - Oliver Tambo
International (JNB)
O.R Tambo International Airport (ORTIA)
is the air transport hub of Southern Africa, catering for over 11
million passengers each year. With more than 18 000 people employed by
various companies at O.R. Tambo International Airport plays a vital role
in the city's and Gauteng province's economy and boasts an impressive
infrastructure that has expanded by thousands of square metres from its
modest origins.
Check-In Counters For Air Namibia:
Terminal 6, International departures,
Level 1, Counter No. 21 -30
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Check-In Times:
Morning Flights
Afternoon Flights
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► 1˝hrs prior to
departure
► 2 hrs prior to departure
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Airport Windhoek - Eros (ERS)
Windhoek also has a smaller airport, the Eros Municipal Airport, which
is the operational base for Air Namibia's domestic flights. It is
located 5 km south of the Windhoek city centre. The distance between
Hosea Kutako International Airport and Eros Airport is 45 km. Taxis and
shuttles, as well as Car rentals are readily available. A Restaurant is
available during airport hours
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Check-In Times:
Domestic
Africa Region
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► 1hrs prior to
departure
► 2 hrs prior to departure
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The minimum connecting time between Hosea Kutako International Airport (WDH)
and Eros Airport (ERS) is 3 hours.
Airport Windhoek - Hosea Kutako
International (WDH)
Windhoek HOSEA KUTAKO International Airport is situated 45 km east
of Windhoek. Shuttles, taxis and car rental agencies provide
transportation to the city centre from HKI Airport. Journey time is 30
minutes.The airport is situated 45 km to the east
of Windhoek at an altitude of about 1 719 m above Sea Level.
HKI has one terminal which provides facilities for
travellers such as a bank, post office, international telephone call and
fax facility, a restaurant and bar, and a duty-free shop, car rentals,
shops, taxis and buses during airport hours.
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Check-In Times:
Domestic
Africa Region
Long-Haul
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► 1hrs prior to
departure
► 2 hrs prior to departure
► 3hrs prior to departure
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The minimum connecting time between Hosea Kutako International Airport (WDH)
and Eros Airport (ERS) is 3 hours.
Airport Lounges:
At all international airports AIR
NAMIBIA passengers travelling Business Class will have access to our
generous Lounges. In Frankfurt passengers are invited to make use of the
Lufthansa Business Class lounge and in London Gatwick, passengers are
invited to the Aviance Business Lounge
In Johannesburg and Cape Town
passengers are welcome to make use of the British Airways Business Class
Lounge. Business Class Passengers in Windhoek are welcome to enjoy the
hospitality of the Oshoto Business Class lounge at Hosea Kutako Airport.
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Fares & Reservations:
For fare information contact Air Namibia
sales
offices or your travel agent. There are special fares for different
seasons with varying conditions. Group fares are also available.
Ticketing
You may purchase Air Namibia tickets from any of our sales outlets. If your
travel plans change, please confirm your reservation. Failure to cancel a
confirmed booking will result in automatic cancellation of your entire
itinerary. A no-show penalty or rebooking fee may apply.
Refunds
Ticket refunds may be obtained for some unused coupons of refundable tickets.
Submit all refunds request to the agent who issued the ticket. To obtain a
refund please ensure that the ticket is refundable. Submit the unused coupon (or
PTA) along with your request to the agent. In most cases a penalty or
administrative charges will apply.
Rail & Fly
Rail & Fly is a feeder service offered by AIR NAMIBIA in conjunction with
the German rail service (Deutsche Bahn AG) which can be purchased in combination
with your intercontinental air ticket and facilitates travel between Frankfurt
Airport and all destinations in Germany served by Deutsche Bahn. There is
an option of first class or second class travel on DB. Please note that the Rail
& Fly option has to be requested on booking of your ticket. This option cannot
be added once the ticket has been issued.
Reconfirmation
of Flight Arrangements:
We recommend passengers to reconfirm flights 72 hours
prior to departure. Reconfirmations can be made at your nearest
AIR
NAMIBIA office.
Seat Reservations:
All passengers travelling Business
Class as well as individual passengers travelling Economy Class can
reserve a requested seat when booking their flights.
Seat reservations can be done within 5 months or 72 hours prior to your
intended departure date. For details please contact your closest travel
agent or AIR NAMIBIA booking office.
Please note that seat reservations are done without any obligation on
the part of AIR NAMIBIA. For security reasons, all seats at the
Emergency Exits are only booked, at the time of check-in and cannot be
booked ahead of time.
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Your Baggage:
Luggage Allowances and Free Luggage
We allow per passenger, 20 kg for Economy Class and 30 kg for Business
Class passengers. Infants not occupying a seat are entitled to a free
baggage allowance of 10 kg.
Hand Luggage
In Economy Class one piece of hand luggage not exceeding (55x40x20 cm)
or 7 kg is allowed.
In Business Class each passenger is only allowed one piece of hand
luggage (except ex LGW). This is imposed by the airport authority for
security reason.
At certain International Airports a Luggage frame is available to check
the admissible size of hand luggage. Passengers that are in possession
of oversized luggage are requested to check in these luggage items at
the check in counters. Please check your hand luggage size beforehand,
and if necessary check it in with your other luggage.
Special Luggage
AIR NAMIBIA offers it passengers the transport of one Golf-bag of up to
15 kg, or one rifle case for hunters not exceeding 10 kg. We kindly
request our passengers to notify us of any Special Luggage that they
will carry.
Lost Luggage
In the unlikely event that your luggage should not reach its intended
destination, report this immediately at the "Lost & Found" counter of
your destination airport.
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Services for
Disabled
Passengers: At the Airport
AIR NAMIBIA transports essential support equipment for passengers with
reduced mobility, such as wheelchairs and prosthetic devices at no
additional cost. The same applies to medication which may be required
during your holiday.
Most airports offer a baggage service which should be booked in
advance with the relevant airport authority. Please submit information at
the time of reservation if you require special
assistance and if you suffer from a specific medical condition, so that
you will receive preferential service. Air Namibia can provide
wheelchairs on request.
On Board
On board our aircraft are special seats for passengers with reduced
mobility. Should you be dependant on taking medication during the
flight, please ensure that these are within easy reach in your hand
luggage. If you need injections during the flight, please do not
hesitate to approach the Flight Senior Officer (FSO) for assistance.
A special brochure is available from Frankfurt AM Airport with
useful information for passengers needing special assistance.
Please contact Tel. +49 (0) 69 - 69 07 05 54
Please note that on flights within southern Africa conditions might
vary, and aircraft capable of safely transporting wheelchair passengers
might not be possible.
For more Information please contact your nearest booking office and
inform us of the special assistance you might require, so that we can
assist with the necessary arrangements.
Pregnant Passengers
To
ensure mother and bays well being please adhere to our following
international regulations: up to the 32nd week of pregnancy travel on
AIR NAMIBIA is possible, we do ask for you understanding however that we
have to insist on a doctors certificate indicating your ability to
travel by air. This certificate may not be older than 7 days. Travel on
AIR NAMIBIA after the 32nd week of pregnancy is not possible.
Unaccompanied Minors
We will
gladly look after our young and sometimes unaccompanied passengers. This
free service offers you reliable assistance for children between the
ages of 6 - 11 years. Please provide us with name, address and telephone
number of the person picking your child up at its destination at the
time of booking.
Your child will be met by one of our employees at the check in counter
or the play room and escorted through passport control and into the
aircraft. On board our cabin crew will provide toys, a separate menu as
well as a special entertainment package to ensure the comfort and well
being of your child. At the destination we will escort your child
through passport control and to the person picking him/her up.
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Use of electronic appliances on
board:
For safety reasons the use of the following electronic appliances are
not permitted during flights onboard AIR NAMIBIA.
Mobile telephones
World-wide radio receivers
Satellite receivers of any kind
wireless Microphones
Walkie-talkies
portable television sets
remote controlled toys
During the flight, after the 'Fasten Seatbelt" signs have been
extinguished, the following appliances are allowed.
CD- and Minidisk-Player
DAT-Recorder
Laptop-Computer with/without CD-ROM drive
Walkman
Tape recorder
Game Boys
Video camera/Camcorder
Calculators
Electric shavers
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Tips for a pleasant
flying experience:
Please keep all your travel documents (tickets, passport etc.) within
easy reach, as well as your travel insurance documentation.
Each flight between Europe and southern Africa will be a pleasant one
aboard AIR NAMIBIA. Shortly after departure we will serve dinner,
thereafter the cabin lights will be dimmed for the nightlight. Would
you like some entertainment, our extensive Video and Audio program is
available for all passengers.
For a relaxing flight we advise against tight clothing and to keep a
warm piece of clothing at hand. Some people might find the temperatures
on board rather cold.
We do encourage passengers to move around in the aeroplane. A short walk
every hour up and down the aisles will ensure adequate circulation.
We would also like to offer the following hints and exercises to ensure
a pleasant flight.
Whilst seated alternating lift your toes and your heals then curl
your toes as if to "grab" an object with your toes. Pinch a pillow
between your knees and repeatedly press your thighs together. By doing
this you are exercising muscles of the lower extremities and loin area,
thereby ensuring a good circulation. For further Information and tips
please consult your in-flight magazine the "Flamingo".
As the air on board is relatively dry, ensure your liquid intake is
higher than normal. Also take note that alcoholic drinks and coffee tend
to act as a diuretic, thereby lowering the bodies water reserves. To
limit the drying out of mucus membranes in your nose, make use of a
saline solution based nasal spray.
Non-smoking flights:
In line with most airline policies, and upon request
of most of our passengers, all AIR NAMIBIA flights are strictly no
smoking. We thank you for your understanding.
AIR NAMIBIA'S top priority is to
ensure that your stay onboard with us will be a pleasant and memorable
one.
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